A thread per order
Every order gets its own private conversation, so nothing has to be matched up by hand later.
This demo is live right now
WooCommerce Order Communication
Support email loses track of which order a question belongs to. WooCommerce Order Communication puts a private message thread on the order itself. Customers write from My Account and your team replies from the order screen.
The version you are exploring on this live demo is exclusive to the DevDiggers website.
Pick a way in
Opens in a new tab. Sample data only, so nothing you do here touches a real store.
14-day
Money-back guarantee
4.9/5
Trustpilot, Google and Envato
158+
Countries using our plugins
24x7
Human support, no bots
Inside the plugin
Everything you can try in this demo
Open the demo above and work through each of these the way your customers would.
Both sides in one place
Customers write from the order view page. Your team replies from the edit order screen.
File attachments
Share photos, invoices and documents inside the thread. Attachments can be switched off if you prefer.
Email alerts both ways
Tell staff when a customer writes, and tell customers when staff reply. Each alert can be turned off.
Message templates
Save common replies with placeholders, so repeat answers take one click.
Business hours and auto reply
Set your hours and send an automatic reply outside them, so nobody waits in silence.
Read status tracking
The communications list shows what is unread, read and already replied to.
“Talking to customers inside the order page stopped our support inbox from overflowing. People feel better looked after too.”
What you get after the demo
The same team that builds the plugin answers your tickets.
Continuous improvements
New features and fixes ship regularly, and updates are included with your plan.
Priority support
Reach real engineers who know the codebase, not a first-line script.
Easy to set up
Clean settings screens and sensible defaults, so you are live without a developer.
From the Maker
Dear WooCommerce store owner,
Half of support work is figuring out which order somebody means. Keeping the conversation attached to the order removes that step entirely.
We hope you like using it as much as we liked building it.
Best regards,
The DevDiggers TeamPut this plugin to work on your store
Loved by store owners in 158+ countries and rated 4.9/5 across Trustpilot, Google and Envato. Every plan is covered by a 14-day money-back guarantee.